Table Talks w/ Jocelyn & Alyssa

Difficult Conversations

Episode Summary

Having difficult conversations is never easy. You have to prepare yourself for unresolved issues and agreeing to disagree. The reason Alyssa and Jocelyn talk about this topic is because of a new book Alyssa is reading, Difficult Conversations: How to Discuss What Matters Most by Douglass Stone, Bruce Patton, and Sheila Heen. They discuss having those difficult conversations in the workplace and in their personal lives between friends, family, and spouses.

Episode Notes

Having difficult conversations is never easy. You have to prepare yourself for unresolved issues and agreeing to disagree. The reason Alyssa and Jocelyn talk about this topic is because of a new book Alyssa is reading, Difficult Conversations: How to Discuss What Matters Most by Douglass Stone, Bruce Patton, and Sheila Heen. They discuss having those difficult conversations in the workplace and in their personal lives between friends, family, and spouses.

 

Link for Book Recommendation 

Amazon Kindle - Difficult Conversations: How to Discuss What Matters Most by Douglass Stone, Bruce Patton, and Sheila Heen

Alyssa’s Topic Points:

  1. Keep Goals Realistic 
  2. Reduce the Assumption
  3. Look at the Underlying Feelings and Emotions on Your Side and Your Partners
  4. Don’t Cut People of When They Are Speaking
  5. Don’t Be Afraid of Silence. Everyone Processes Things Differently
  6. Deduct the Actual Conflict. Your Not Mad About the Project Details You’re Wondering if it’s Worth Worrying About 
  7. For the Resolution 
    1. It’s Not in Your Actions it’s in Your Thinking
    2. If You Only Strive for Improvement in Actions and Not What to do With the Behaviors You Will Continue to Fail
    3. Working on Reducing Fear, Anxiety, Whatever the Emotion is and then Managing the Remaining Problems is Usually a More Attainable Approach

Jocelyn’s Topic Points:

  1. Listen Up - Be Fully Present for the Other Person in the Conversation
  2. Be Clear About How You Feel and What You Want Out of That Conversation
  3. Look at the Issue From Their Perspective - Step Into Their Shoes
  4. Take a Break/ Table the Conversations - If Nothing is Getting Resolved or You’re Feeling Numb Finish the Conversation There Until Another Time 
  5. Agree to Disagree
  6. Look After Yourself
  7. Look. After. Yourself.

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